| REGULATIONS
FOR THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION (BBA) (See also General Regulations, pp. 1 to 16) |
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![]() Bachelor of Business Administration (BBA) Bachelor of
Business Administration Master of Business Administration (MBA) Master of Business Administration in the Consortium Mode (MBA) |
BBA 1 In these Regulations, and in the
Syllabuses for the degree of BBA, unless the context
otherwise requires -- 'Core departments' means the School of Business, the School of Economics and Finance, Politics and Public Administration, Psychology, Social Work and Social Administration, Sociology and Statistics; 'Non-core departments' means the Departments of Computer Science, English, Fine Arts, Geography and Geology, History, Japanese Studies, Mathematics, Music and Philosophy; 'Department' means any one of the core and non-core departments; 'Course' means a course of instruction leading to one paper in the Final Examination Part I, Part II and Part III, as defined in the syllabus; 'Core courses' means designated courses required to be taken by all BBA candidates; 'Special course' means a designated course required to be taken by all BBA candidates; 'Module' means a group of courses in an area of specialization; 'Elective' means a course offered by any Department, other than courses designated as 'core courses', 'special courses' and any course within a module chosen by a candidate; 'Paper' means one or more of the following tests: a theoretical examination paper, an assessment of coursework, or a dissertation, or other assignments as prescribed in the syllabus of the course leading to it; 'Double course' means the equivalent of two courses, and leads to the equivalent of two papers in the Final Examination; 'Prerequisite' means a course which a candidate must have completed successfully before being permitted to take the course in question.
BBA 3 The curriculum for the degree of Bachelor of Business Administration shall extend over not less than three academic years and shall include the Final Examination Part I, Part II and Part III held annually, at the end of the first, second and third years respectively. A candidate shall select courses in accordance with Regulations BBA 6 and BBA 9 below. BBA 4 In the Final Examination Part I, Part II
and Part III an assessment of the candidate's coursework
during the year shall be taken into account in
determining the candidate's result in each written
examination paper. BBA 5 A candidate who is unable because of his
illness to be present for any paper or papers in the
Final Examination Part I and Part II may apply for
permission to present himself for a supplementary
examination to be held before the beginning of the first
semester of the following academic year. Any such
application shall be made on the form prescribed within
two weeks of the first day of the candidate's absence
from any examination. A candidate who fails to satisfy
the examiners in one or more papers in such a
supplementary examination shall be considered under the
provisions made in these Regulations for failure at the
first attempt at the examination, except that a further
supplementary examination shall not be permitted. BBA 6 To complete the first year of the
curriculum, a candidate shall follow eight courses plus
the compulsory English course as prescribed in the
syllabuses and satisfy the examiners at the Final
Examination Part I which shall consist of one paper in
each of the courses selected, together with any
coursework, oral and practical tests as may be prescribed
in the syllabuses. BBA 7 A candidate in the Final Examination Part
I who has failed to satisfy the examiners in one paper
only, but has achieved in their opinion a sufficiently
high standard in other papers to compensate for that
failure, may be deemed to have satisfied the examiners,
but shall not be permitted to select a second- or
third-year course for which the failed paper forms a
prerequisite unless he is given permission by the
Department concerned to sit a qualifying examination in
the failed paper and satisfies the examiners in
this. BBA 8
BBA 9 To complete the second and third years of
the curriculum, a candidate must complete the seven core
courses (including the two special courses), one module
consisting of another six courses and five elective
courses. A candidate shall satisfy the examiners at the
Final Examination Parts II and III in the eighteen
papers; nine to be taken at the end of the second year,
and nine at the end of the third year. BBA 10 An alphabetical list shall be published
of candidates successful in the Final Examination Parts I
and II, while the list of candidates successful in the
whole of the Final Examination shall be published in five
divisions: First Class Honours; Second Class Honours
Division One; Second Class Honours Division Two; Third
Class Honours; Pass. The standard attained in each of the
three Parts of the Final Examination shall be taken into
account in determining a candidate's
classification. BBA 11
BBA 12 A candidate who has failed to satisfy
the examiners in the Final Examination Part II and Part
III shall be required either to repeat the course(s) for
the failed paper(s) and present himself for re
-assessment and/or re-examination in the paper(s) when
the examination is next held, or to repeat the final year
of the curriculum and present himself for re-assessment
and/or re-examination in the whole of Part III of the
Final Examination when the examination is next held, but
in either case shall not be eligible for honours unless
the Senate directs that he shall be so eligible because
of exceptional circumstances. A candidate who fails to
satisfy the examiners in this second attempt shall be
recommended for discontinuation under the provisions of
General Regulation G 12. If such a candidate is not
required by the Senate to discontinue his studies and is
permitted to present himself for a third time, he shall
then in no circumstances be eligible for honours. A
candidate who presents himself for re-examination in
respect of elective course(s) take the same paper(s) in
which he has failed, or substitute another paper or
papers. SYLLABUSES FOR THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION First Year A candidate must complete the following eight courses and one elective (to be selected from amongst first-year courses offered by Departments specified). In addition to course 77100 which is a whole-year course, a candidate may not take more than five courses in any semester. The examination for each course, unless otherwise specified, is one two-hour written paper and the final grading will be determined by performance in the examination and an assessment of coursework. There are no prerequisites for admission to these courses unless otherwise specified. A candidate may take either 17101 or 17103 but not both. Course 17101 is designed for students without mathematical training. Course 17103 is designed for students with a mathematics background, either Advanced Level Pure Mathematics, Advanced Supplementary Level Mathematics and Statistics, or who have taken either course 24118. Mathematics for social sciences: course I.1 or course 24119. Mathematics for social sciences: course I.2 in the first semester. Students with a grade C or better in Advanced Level Physics are also qualified to take 17103. The examination for each course is one two-hour
written paper and the final grading will be determined by
performance in the examination and an assessment of
coursework in the ratio of 75:25, unless otherwise
specified. Core Courses 11001. Introduction to economics I (Compulsory and prerequisite for all second- and third-year courses in economics.) An introduction to the basic concepts and principles
of economics, with emphasis on the theoretical framework
of choice theory, the nature of constraints, the measure
of value, the laws of demand and productivity, and the
implications for resource use and employment. Assessment:
40% coursework, 60% examination. 12103. Introduction to accounting The course will cover the principles of double entry
book-keeping, the interpretation of financial statements,
the issues raised by corporate regulation, and the use of
management information for decision-making. Assessment:
30% coursework, 70% examination. 12104. Introduction to management This course is designed as an introduction to the
study of business management. It provides an introductory
overview of the 'process' perspective of management,
which includes planning, decision -making, control,
feedback and other concepts useful to management in their
problem-solving activities. The students will also be
introduced to the main functional areas of management.
Some basic features of the business environment and work
organization will also be covered. 12213. Business law An introduction to the Hong Kong legal system, the
fundamentals and general principles of Hong Kong law.
Other legal concepts which a manager may be expected to
encounter in the business environment. 13101. Introduction to political science 1 This is a basic unit which is intended to give students an introduction to the concepts, methods and some of the problems involved in the study of political science. Assessment: 30% coursework, 70% examination. OR 13102. Introduction to public administration1 This is a basic course which introduces the student to the fundamental concepts and issues in public administration, focusing on the scope of the subject and the relationship between public administration and politics. Assessment: 30% coursework, 70% examination. OR 14101. A 1. Introduction to psychology1 Discussion of basic concepts in psychology and a preliminary survey of representative work carried out in various areas of psychological investigation, together with an investigation at some length of one such area. OR 16101. Introduction to sociology1 This course introduces students to the nature of sociological enquiry and the basic concepts used in sociological analysis. After some reference to the influence of inheritance and environment on human social behaviour, the course will focus on key concepts used in the analysis of cultures, social structures, social processes and social change. The relationship between research, concepts and contemporary theory will be explored at an introductory level. OR 16102. Introduction to anthropology1 This course will explore, through cross-cultural
comparison, key social and cultural issues, such as
marriage and the family, caste and class, ethnicity and
identity, language and culture, state formation, economic
values, gender and religion. The course will draw on
studies of the peoples and cultures of Asia.
17101. Elementary statistical methods The discipline of statistics is concerned with
situations involving uncertainty and variability.
Variability greatly affects the interpretation of data.
Thus statistics forms an important descriptive and
analytical tool of the social sciences. This elementary
course, which is taught without any technical
mathematics, presents many standard situations of data
interpretation. The statistical tests for these
situations are presented.
OR 17103. Introductory statistics The discipline of statistics is concerned with
situations involving uncertainty and variability. The
interpretation of data is greatly affected when
variability plays a role, as it usually does. Thus
statistics forms an important descriptive and analytical
tool of the social sciences. Candidates with a
mathematical background will find this course suitable,
because the language of mathematics allows the subject of
statistics to be presented with economy and
clarity.
23129. Computer concepts and applications The course will acquaint students with information technology (IT) from several perspectives, including computer hardware and software, the history of computing, emerging technologies and computer programming concepts. In addition, students will acquire personal computing skills using word processing, electronic spreadsheets and presentation software. OR 23246. Computer concepts and programming This course introduces the basic computing concepts
and the art of computer programming. Contents include:
basic concepts and vocabulary of computers and
information processing; overview of hardware and software
components of computer systems; techniques for the design
and construction of computer programmes; use of C++
language to solve problems over a wide range of
applications. 77100. English for academic communication The course prepares students to respond effectively to
the communicative demands of academic study in English.
Through text-based activities in class and investigative
project work related to language and disciplinary issues,
the course develops abilities to analyse and evaluate
extended texts, and to produce clear and coherent spoken
and written discourses. It also emphasizes careful
revision and editing of essays and project reports to
ensure that lexical and grammatical choices are correct
and appropriate. Assessment will be wholly by
coursework. Elective Course A first-year course offered by any of the following Departments/Centre:
Candidates who intend to pursue the Management
information systems module should select 23246.
Computer concepts and programming in the first
semester of the first year and 23249. Information
processing as an elective in the second semester of
the first year. Second and Third Years
Core Courses 12212. II. Organizational behaviour and introduction to human resource management A course on the concepts used for the understanding of
human behaviour in organizations and an introduction to
the application of these concepts in human resource
management. The topics will include motivation,
leadership theory, group dynamics, morale,
communications, control techniques and organizational
climate. 12235. II. Introduction to operations management A general introduction to the basic concepts and
principles of management of manufacturing and service
operations. Emphasis will be on both the quantitative and
qualitative aspects of operations management and the
intention is to give students moderate exposure to the
major topics in operations management. 12304. II. Marketing An introductory course on the basic concepts of
marketing and their implications in management. The
ingredients of the Marketing Plan will be analysed and
the problems involved in formulating marketing strategy,
interpreting marketing data and coping with the changing
market environment will be examined. Assessment: 30%
coursework, 70% examination. 12214. III. Business policy The course will review the analysis and implementation
of strategic corporate decisions which encompass all
functional areas of business. Students will be split into
small groups and will be required to write a mini-project
of not more than 5,000 words outlining the desired
corporate strategy for a given corporate problem. 12317. III. Management theory A study of the basic concepts and theories of
management. An analysis of the manager's role in all
types of organizations dealing with management issues in
the areas of planning, organizing, staffing, directing
and controlling will be included. The strategic aspects
of management will also be covered. Modules BBA candidates must choose one module (a set of six
courses) at the beginning of the second semester in the
second year of the curriculum. General and Human Resource Management Module 12218. II. Financial control This course will provide the underlying theory and
descriptions of techniques and methods of financial
management appropriate for a non-accounting and finance
specialist. Topics will include areas of financial
accounting such as the preparation of annual corporate
accounts and their interpretation, the application of
accounting theory to income determination and asset
valuation including the influence of inflation. Certain
management accounting techniques for use in
decision-making will be included. 12314. II. Personnel management A course on the functions and activities of the
personnel manager. 12318. II. Analysis and design of business information systems This course examines the application of computer
technology to business and analyses the various stages of
a systems life-cycle in connection with the development
of computer-based information systems. 12217. III. Organizational development The objective of this course is to explore the
problems and issues involved in the management of
organizational change and development. Major approaches
and attempts to conceptualize the phenomenon will be
examined in a critical manner. Particular attention will
be paid to problems arising from company formation,
entrepreneurial ventures, company expansion and growth,
maturity and bureaucratization, corporate failure and
recovery. Major strategies for change will be
examined. 12315. III. Labour relations Labour relations systems, trade union philosophy and
structures, collective bargaining and modern theories and
development in labour-management relationships. 12330. III. Cross cultural aspects of management This course introduces the students to cross cultural
differences in social values and in psychological
attitudes and considers their implications for behaviour
in organizations. Initial consideration will be given to
the process of development and the changes which that
brings. This will be followed by a review of the major
business cultures in Asia, contrasting them with Western
examples. Concentration will be focused on Chinese forms
of business. Marketing Module 12218. II. Financial control This course will provide the underlying theory and
descriptions of techniques and methods of financial
management appropriate for a non-accounting and finance
specialist. Topics will include areas of financial
accounting such as the preparation of annual corporate
accounts and their interpretation, the application of
accounting theory to income determination and asset
valuation including the influence of inflation. Certain
management accounting techniques for use in
decision-making will be included. 12313. II. International business A course on the environment in which international
businesses operate, the organizational and operational
problems facing the multinational corporations and
specific consideration in management of functional
activities across national boundaries. Assessment: 40%
coursework, 60% examination. 14354. II/III. Consumer psychology This course examines the psychological processes
underlying consumer buying behaviour, and the factors
influencing these processes. Consumer behavior are
studied from five psychological perspectives:
Motivational, information processing, attitude and
attitude change, decision-making and social symbolism.
Students are encouraged to apply course content to
real-life cases through tutorial exercises and term
research projects. 12219. III. International marketing This course shows how the basic principles of
marketing can be applied to the problems of marketing
across national boundaries and within foreign countries.
Attention is paid to the development of global marketing
strategies and to the different approaches needed to
market consumer items, industrial goods and services
internationally. 12320. III. Advertising management The preparation, use and administration of
advertising, emphasizing the use of research to direct
and measure the effectiveness of each stage in the
operation. Assessment: 35% coursework, 65%
examination.
12336. III. Marketing research This course will cover the broad principles of
marketing research. Emphasis will be placed on the use of
marketing research as an aid to decision taking. In this
spirit students will be introduced to a variety of types
of marketing research data. Students will be given the
opportunity to engage in practical marketing research
based exercises. Management Science Module 12218. II. Financial control This course will provide the underlying theory and
descriptions of techniques and methods of financial
management appropriate for a non-accounting and finance
specialist. Topics will include areas of financial
accounting such as the preparation of annual corporate
accounts and their interpretation, the application of
accounting theory to income determination and asset
valuation including the influence of inflation. Certain
management accounting techniques for use in
decision-making will be included. 12318. II. Analysis and design of business information systems This course examines the application of computer
technology to business and analyses the various stages of
a systems life-cycle in connection with the development
of computer-based information systems. 12303. II. Quantitative analysis for business decisions A course on the quantitative methods that are used to solve business problems and make managerial decisions. The course will involve the use of computers in the teaching process. OR 17222. II. Business logistics Originally, the word 'Logistics' described the strategic aspects involved in moving and supplying armies and navies. Usage grew to include games of strategy, such as chess. Modern business corporations are increasingly using logistics as a management tool, for example, in capital budgeting problems, production planning, scheduling, transportation or in deciding a location for a new factory. This course addresses the business applications of logistics using mathematics, statistics and computer packages. Contents include: optimization techniques applied to problems in the allocation of resources, financial planning and transportation; linear programming, dynamic programming, integer programming; network analysis, critical path methods; queueing theory; probability modelling tools in production and inventory control. Examination: One three-hour written paper. 12307. III. Production and operations A course to introduce a systems-oriented view of
production and operation management. 12319. III. Management information systems This course examines the roles played by information
systems in the modern business community and how
information is increasingly being seen as a strategic
resource in yielding competitive advantages in an
organization. The interaction between systems and human
beings and some technical aspects of management
information systems will also be discussed. 12327. III. Decision support systems This course studies how computer systems can be used
to assist managers in making effective decisions, both
structured and semi-structured, through the integrated
application of model base management, knowledge base
management, data base management, dialogue management and
problem processing systems. OR 17202. Statistical inference This course builds on 17103, developing further
the language of probability, random variables and
statistical modelling. Contents include: review of
standard distributions, their properties and relevance.
Moment generating functions. Sampling distributions.
Principles of estimation, unbiasedness, efficiency,
consistency. Maximum likelihood estimation, asymptotic
properties, sufficiency, algorithms. Hypothesis testing,
likelihood ratio principle. Simple linear regression. The
basic chi-squared test, categorical data. In taking this
course students become eligible for all courses in both
the 'mathematical and business statistics' themes.
OR 17232. Statistical concepts and methods This course is a natural sequel to 17103 taught
at the same intermediate mathematical level. The course
has two aims. Firstly, we aim to equip the student with
the main concepts of statistical estimation and
hypothesis testing, so that many other statistical ideas
become accessible to the student. Secondly, we aim to
provide exposure to statistics in a computer environment
through the use of a statistical package such as
JMP. OR 17235. Computer-aided data analysis I In any study of the social sciences the investigator
is faced with uncertainty and variability. Examples
include the uncertain effects of a new fiscal measure and
the variability in educational attainments of
individuals. Measuring uncertainty, describing patterns
of variability, and describing the inter -relationship
between several variables are therefore essential aspects
of social science investigations. These aspects require a
good understanding of statistics. Against a background of
specific social science problems, this computer-oriented
but non-mathematical course develops the important
concepts and methods of statistics. In particular, the
student will learn data exploration, formulation of
testable hypotheses, the evaluation of evidence and
forecasting on the basis of past experience. Simple
statistical software, JMP, will be used extensively. No
prior knowledge of computers is assumed.
Management Information Systems Module Second Year 23127. Information systems in organizations Fundamental principles of Management Information Systems will be covered in this course. Topics include: organizational foundations of Information Systems (IS); different types of computer-based IS; managing IS resources; IS requirement analysis and design; database management; telecommunications; end user computing. Students will also learn how to use personal computers as decision support tools. Assessment: 60% coursework, 40% examination. Examination: One three-hour written paper. 23296. Database design and administration This course studies the principles, design and administration of database management systems. Emphasis is placed on the user/developer/administrator points of view. Topics include: entity -relationship model; the relational model; design theory for relational databases; query languages; query optimization; security; integrity; concurrency control; object-oriented databases; client-server technology; distributed database systems; repository systems and database systems evolution. Projects will incorporate a database design tool and a database management system. A candidate may take either this course or 23278, but not both. Assessment: 50% coursework, 50% examination. Examination: One three-hour written paper. 23398. Information systems analysis and software development To study the concepts and methodologies in the analysis, specification, design and management of information systems. Contents include software engineering process; feasibility study; requirements analysis and specifications; user-interface design; software design and implementation; project estimation and planning; structured analysis and structured design; implementation and testing issues; overview of other software engineering paradigms such as object-oriented analysis and design, and formal methods; and CASE tools. A team-based term project is used to reinforce the taught concepts and methodologies. Assessment: 30% coursework, 70% examination. Examination: One three-hour written paper.
Third Year 23248. Information systems development and project management A course concerned with management of information systems development projects. Topics include: project planning and scheduling, team organization, end user involvement, software quality measurement and metrics, software audit, cost/benefit analysis, risk analysis, process management. Assessment: 30% coursework, 70% examination. Examination: One three-hour written paper. 12327. III. Decision support systems This course studies how computer systems can be used
to assist managers in making effective decisions, both
structured and semi-structured, through the integrated
application of model base management, knowledge base
management, data base management, dialogue management and
problem processing systems. OR 23252. Telecommunications The course provides an in-depth knowledge of
telecommunications technologies, hardware and software.
Emphasis is upon the analysis and design of networking
applications in business. Management of
telecommunications networks, cost-benefit analysis and
evaluation of connectivity options are also covered.
Students learn to evaluate, select and implement
different communications options within a business.
Assessment: 30% coursework, 70% examination. OR 23316. Information systems theory and practice The course provides an understanding of the decision process and how information is used for decision support in organizations. It covers decision theory, information theory, and system theory and concepts. Students will learn about the relationship between information systems and organizational systems, and the role of information systems in improving organizational performance. Students will also learn about the relevance of the cognitive process and human interactions in information systems design and implementation. Assessment: 50% coursework, 50% examination. Examination: One three-hour written paper. 12319. III. Management information systems This course examines the roles played by information
systems in the modern business community and how
information is increasingly being seen as a strategic
resource in yielding competitive advantages in an
organization. The interaction between systems and human
beings and some technical aspects of management
information systems will also be discussed. OR 23253. Information systems management Students will learn about the growing importance of information as a corporate resource. Throughout the course, the strategic implications of information technology will be explored. Topics covered include: IS planning, management of IS development, IS audit and control, management of end-user computing, emerging technologies, IS as a strategic business factor, inter-organizational IS. Assessment: 75% coursework, 25% examination. Examination: One three-hour written paper. Special Courses Performance in the following two courses will be graded by continuous performance and/or written papers. 12224. II. Business communications This course is designed to enhance communication in
English in the context of both academic study and the
business environment. This will be achieved through
instruction and practice in oral presentation, business
correspondence, writing accurate and concise reports,
interviewing to obtain information about real business
activity in Hong Kong, meeting procedure and analysis of
business publications. 12222. III. Current business affairs Students will be split into small groups to evaluate
critically short discussion papers presented by fellow
group members on selected topics currently of importance
in the business and commercial world. Elective Courses Five elective courses from the list of available electives, including the following offered by the School of Business: 12225. II/III. Company law Formation of companies; memoranda and articles of
association. Powers and duties of directors, secretaries
and auditors. Shareholders' rights and powers and the
role of the courts. Takeovers, mergers and investments;
statutes, regulations and codes. Insolvency law and
practice. 12233. II/III. Services marketing The course examines the characteristics of service
organizations and how this affects their approach to
marketing. Issues in the three dimensions of internal
marketing; transactional marketing and external marketing
are examined and the role of research analysed. Attention
is paid to service culture and service value and the
problems are illustrated by examples from Asian, American
and European service firms. 12234. II/III. Industrial and organizational marketing This course examines the issues and problems
encountered when marketing to industry and organizations.
It analyses the social processes that can differentiate
industrial and organizational buyers' behaviour from that
of individual consumers and draws on regional
cases. 12323. II/III. Investment analysis A course on the analysis of various investment
instruments in the financial markets.
A course on the modern portfolio theory and the
various pricing models of securities. 12220. III. Multinational corporations This course studies the multinational enterprise (MNE)
and the theoretical approaches that have been formulated
to explain the growth and operation of this form of
business on an international scale. Recent general
theories will be considered in a critical manner to allow
judgements to be made on their strengths and
limitations. 12221. III. The development of modern China The course will examine the historical development of
modern China and the emergence of new forces and
ideologies in the recent past. This should provide a
backcloth for the interpretation of the economic and
social events of the present time. 12325. III. Auditing Professional ethics, and the social and legal
responsibilities of auditors; basic auditing concepts and
principles; evidence; evaluation of internal control;
standard procedures and methods of investigation. 12326. III. Hong Kong taxation A study of the accounting for, and management of,
taxes on income under the Inland Revenue Ordinance,
within the context of taxation theory. 12329. III. Corporate financial theory and policy A course on the advanced treatment of corporate
financial decisions. 12335. III. Entrepreneurship, creativity and innovation This course explores the central issues involved in
the pursuit of an entrepreneurial career in business. The
nature of the course requires some novel approaches to
learning and reflection, and the design of these learning
activities will take advantage of a rapidly expanding
intellectual core which gives meaning and coherence to
entrepreneurial activities. 12338. III. Accounting theory The development and structure of accounting theory.
Income determination. Asset valuation. Special areas of
controversy, including social accounting and accounting
for inflation. Principles of human information
processing. 12339. III. International accounting Cross cultural paradigms in accounting. Accounting in
the People's Republic of China. The German, Japanese and
French accounting approaches. The history of the
Anglo-American paradigm. Harmonization of accounting
standards and practices. Transfer pricing and
international tax management. International accounting
bodies and firms. Cash flow statements, secret reserves
and other key variations in disclosure and measurement
practices in developed countries. 12340. III. Financial markets This course discusses developed and developing
financial markets, regulatory frameworks, recent
developments in securitization, internationalization of
markets.
The course will be an introduction to current
accounting systems and financial reporting practices in
China. The topics covered in this course include of
administration of accounting work, accounting legislation
and regulations, business accounting standards, practices
of cost accounting and managerial accounting, accounting
for governments and non-profit organizations (budgetary
accounting), financial reporting of the listed
corporations, disclosure of other information,
preparation of financial statements, auditing
requirements, practices of public accounting, and
analysis of financial statements in China. Assessment:
35% coursework and 65% examination. 12345. III. Market competition and quality management The objective of this course is to explore the
problems and issues involved in the management of quality
improvement and market competition. Emphasis will be on
the strategic aspects of quality and marketing management
and the intention is to give students exposure to
important topics like customer value, quality improvement
tools, quality concepts and its relationship with
different aspects of marketing management. |